Sendoso Integration Guide

What is the Sendoso Integration

The Sendoso integration for RollWorks allows you to inform your direct mail and gifting strategy using RollWorks’ account and contact data. Powered by RollWorks’ Account-Based Platform, the RollWorks and Sendoso integration enable mutual customers to use RollWorks’ account and contact data to create automated workflows for sending direct mail and gifts to prospects and customers.

The Sendoso Integration provides you with the following features and benefits:

• Improve your direct mail and gifting strategies by using account and contact advertising & website data paired with machine learning
• Access user-level advertising and website interactions to determine when and who you send to
• Automate adding contacts to direct mail and gifting campaigns when the account or contact satisfies advertising and/or engagement criteria you customize.

Who can access

The Sendoso integration requires:

• Having a contract with Sendoso
• Integrate your Salesforce Org with your Sendoso account
• Having a RollWorks account with any paid subscription package
• Integrating your RollWorks account with Salesforce

To find your current subscription, log in to RollWorks and navigate to Settings > Billing > Plans & Usage.

Integration set up

• Integrate your RollWorks account and Salesforce Org following the steps in the RollWorks Salesforce Integration guide.
• Integrate your Sendoso account and Salesforce Org by following the steps in the Sendoso Salesforce Integration Guide.
• If you plan to use account data to inform your direct mail and gifting strategy, create an Account List in RollWorks.

How to use it

RollWorks and Sendoso customers can use RollWorks data in Salesforce to inform direct mail sends. There are two ways you can trigger direct mail: 

• Salesforce Process Builder - automated 
• Salesforce Reports - manual

Using the Salesforce Process Builder or Flow Builder

This approach will automatically add contacts to direct mail campaigns if the contact achieves a custom level of engagement. First, you will need to create an eGift or Direct Mail Campaign in Salesforce. The remaining steps will outline how to automate adding contacts to the campaign you create. Please note that you will likely need your Salesforce Admin to create the automated process in Salesforce.

The RollWorks User Summary custom object is the simplest way to automate sending direct mail because the advertising and engagement data is tied to a specific contact or lead. You can use any field on the RollWorks User Summary custom object that is updated based on advertising or engagement data when determining who you want to send direct mail to. 

In this example, we want to add any contact who has had one or more conversions AND belongs in our ICP. This criteria is fully customizable to fit your direct mail needs.

Object: RollWorks User Summary

Engagement criteria:

User_Summary__Conversions > 1

AND

Account__RollWorks Growth ICP is not null

OR

Account__RollWorks Commercial ICP  is not null

OR

Account_RW TAL  is not null

The flow should trigger when a record is created or updated.

Choose the RollWorks User Summary Object whose records trigger the flow on create or update when the specified conditions are met.

Add other conditions the contact must meet beside the User Summary engagement.

Actions: Create Campaign Member Record

To create the campaign member successfully, you will need to locate the campaign ID you intend to add the contact to. You can find the campaign ID by navigating to the campaign in Salesforce and locating the ID in the browser URL.

Example (ID is in red):

https://adroll.lightning.force.com/lightning/r/Campaign/7014W000000u0msQAA/view

Check if the campaign member already exists in the campaign.  If the campaign member is not found, add the contact as a campaign member.

Finally, save the contact as the campaign member in the specified campaign.

Using the Salesforce Report Builder

This approach will allow you to sort contacts based on levels of engagement so you can pick and choose exactly who you send the direct mail to. Please note that you will need to be marked as a marketing user in Salesforce as noted in this screenshot:

Manually build a report to view which contacts are showing the most impression, click, conversion, page view activity. The example below is a RollWorks User Summary with Contact report type looking at Contacts with Conversions > 0.

Once the report has been created and saved the drop-down arrow on the far right will give you the option ‘add to campaign’.

Resource: How to add Report Records to a campaign in Salesforce.

Connecting Sendoso to your Salesforce Campaign

After creating the logic to automatically add contacts to the eGift or Direct Mail campaign, navigate to Sendoso to configure the eGift or Direct Mail settings.

1. In the Touches tab, create a New Touch, and Select touch type.
2. Configure the Touch details. We recommend increasing the gift value based on the degree of engagement the contact has had. 
3. Set touch type to be “Triggered sending based on Integration”
4. Select RollWorks         
5. Trigger-based on “Member added to Salesforce Campaign” and select the campaign you built for this, and set the Campaign Status to Qualified.
6. The remaining steps are for recipient tracking and sender details. You can optionally log eGift clicks and opens as Salesforce activities and also notify the original sender of the eGift.