How often is the data in my Enhanced Contacts Lists refreshed?
For Enhanced Contact Lists, your first-party contact data syncs every 12 hours.
Can I pull contacts and Leads from Salesforce, HubSpot, and Marketo simultaneously?
If you only use AdRoll data sources as your filter, we will automatically pull contacts/leads from Salesforce, HubSpot, and Marketo.
You can combine HubSpot, Salesforce, and/or Marketo filters using OR operators to pull data from all these sources simultaneously.
Is there a minimum amount of contacts required to create an Enhanced Contact List?
There is no minimum number of contacts required, however, if you plan to use this list to display ads the list must have at least 100 matched emails for an ad campaign to run.
Because Enhanced Contact Lists are dynamic, your list may refresh and include less than 100 contacts. If the list is being used in an active ad campaign we will:
- Stop serving ads for the campaign due to the 100 email threshold.
- The contact list status will be synching (in yellow) indicating that this contact list is being used in a Campaign and the contact list used as the Ad Segment is in “Not Qualified for Advertising” status because there are fewer than 100 emails in the list.
Why is a Journey Stage grayed out in the Contact List builder?
Journey Stages may have no data available for two reasons:
- Because the Journey Stage itself does not have any accounts that qualify based on the Journey Stage rules.
- Because the Journey Stage was recently created or edited and the accounts that meet the Journey Stage criteria are still loading.
Why am I not seeing HubSpot or Salesforce filter values that exist in my CRM?
If no accounts or contacts exist in your CRM matching a specific value, the value will not be available as an option in the value selector. For example, let's say you want to use HubSpot Deals Stage as a filter, and you want a list of contacts at accounts in the Assessment stage only. If no accounts in HubSpot are in the Assessment stage, then “Assessment” will not show up as an option in the AdRoll ABM platform.
Why I am not seeing Marketo Lead filters that exist in my CRM?
We automatically support using Standard Marketo Lead filters.
If you would like to use Custom Maketo Lead filters, please reach out to our Customer Support team providing the list of custom lead fields you wan to use and we will assist you. This request will require additional time to be enabled on your account.