Note
These billing styles apply to campaign spend that is not part of a package or covered by Media Credits
RollWorks has two different billing styles for campaign spend (also known as media spend):
To view your billing style:
- Log in to RollWorks
- Click on Settings > Billing History
- Your current billing style will appear next to Billing History
If you manage multiple RollWorks accounts, you can set up and manage multiple billing profiles from your account.
Billing Style #1: Automatic Postpaid (weekly)
- This is the default billing style for self-service customers who sign up.
- Each week (on a rolling seven day basis), we bill you automatically for all campaign spend from the prior week.
- To give our display partners enough time to fully report back delivered impressions, we wait two full calendar days after the billing week has ended to charge you.
- We automatically charge the default payment method you have on file (and if this fails, we try your other payment methods).
- If your automatic payments fail after multiple retries, your account will be automatically suspended.
- Your weekly invoices can be viewed and downloaded on the Billing History page of Settings (if your user account has Billing permissions).
- You can pay overdue invoices directly from the Billing History page.
A Note about Temporary Holds
If you have Automatic Postpaid (weekly) billing, when you launch a campaign, unpause a campaign, or edit a campaign budget, we need to process a temporary hold your payment method to make sure it's valid and has sufficient funds. These are not actual charges. Learn more here
Billing Style #2: Monthly Postpaid
- This billing style is available to managed customers who purchase a RollWorks package.
- Customers are required to pass a credit check and to sign an agreement confirming ad spend budgets in order to have this billing style.
- After the end of each calendar month, customers are emailed a monthly invoice for any campaign spend (above what is covered by media credits).
- Customers are responsible for remitting payment by the due date on the invoice, typically with Net 30 day payment terms.
- Payment can be remitted via check, bank transfer, or credit card to RollWorks Accounts Receivable.
- Your monthly invoices can be viewed and downloaded on the Billing History page of Settings (if your user account has Billing permissions).
- If you would like to know if you are eligible for Monthly Postpaid billing, reach out to our Customer Support team.
A Note about Monthly Postpaid Invoices
You can view and download Monthly Postpaid invoices on the Billing History page, but payment cannot be made directly from this page. Instead, follow the instructions in the invoice email for remitting payment to our Accounts Receivable team.
Switching Billing Styles
The default billing style for all new customers when they sign up is Automatic Postpaid (weekly).
The Monthly Postpaid media billing style is only available to managed accounts, and typically requires meeting certain spend requirements or purchasing a package.
If you are interested in changing billing styles, please reach out to your Account Manager or to our Customer Support team for assistance.