Before we go over the most common reasons why you may see ad clicks in the AdRoll ABM platform without any corresponding page views for the ad landing page is important to understand the tracking sequence for ad clicks vs page views.
How do we track Ad Clicks
Ad clicks are tracked through the publisher's website where the ad is served. When a visitor clicks on an ad, we are able to track the ad click from the Publisher.
How do we track Page Views
Page views are tracked through the NextRoll Pixel installed on your website. We can only track a page view on your website after the Pixel loads. If the visitor leaves before the Pixel has time to load, or the visitor is presented with a cookie consent banner but does not grant consent, then the page view cannot be tracked by us.
Common reasons
The visitor leaves your website before the Pixel has time to load
Any visitors who click an ad and land on your website will not be tracked if they leave your website quickly before the NextRoll Pixel has time to load.
The visitor does not provide cookie consent on your website
If a visitor clicks on one of your ads and then is taken to your website unless proper cookie consent is provided, the Pixel will not fire, and we will not track the page visit associated with the ad click.
Keep in mind that when you implement a Cookie Consent Banner, not all visitors may see it. Who sees your Cookie Consent Banner depends on your location and your website's traffic location. Go to this article to learn what visitors are presented with a cookie consent banner.
The visitor is using an ad blocker
If the visitor is using an ad blocker that blocks 3rd party ads, it is possible for the page view not to be tracked.