How do I log in to my RollWorks account?

To login to your RollWorks account click here and enter your email and password credentials.

Ensure that you are using the email address associated with your RollWorks account. The quickest way to tell if you are using the right email address is to log in to your email account and search for an email from RollWorks. When you sign up, we send you a welcome email.

 

How do I reset my password if I forgot it?

If you forgot your password, we will email you a password reset link to the email address associated with your RollWorks account:

      • Go to this page and click 'Forgot your password?'

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      • Enter the email address associated with your RollWorks account and click 'Retrieve my Password'

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If you are still having trouble logging in, reach out to the Customer Support Team.

Please provide your name, email address, and your company website. If you contact us from a different email address than the email address used for your RollWorks account, we will ask for additional information to help us keep your account safe.

 

Password Requirements

Your password can be a mix of letters, numbers or symbols, and is case-sensitive. To make sure your password is strong enough, it must be at least 8 characters long and contain at least three of the following:

  • One uppercase letter
  • One lowercase letter
  • One number
  • One special character

 

How do I change my RollWorks password?

If you know your current password:

  • Login to RollWorks using your current password.
  • Go to 'Settings' > 'Password and Security'.
  • Enter your current password.
  • Enter a new password and confirm the new password.
  • Click 'Save'.

If you don't know your existing password click here to learn how to receive a link to reset your password.

📝  When changing your password, your new password must be different from your five most recent passwords.

 

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What do I do if my RollWorks Account has been locked?

If you enter five failed login attempts within 30 minutes, you'll be temporarily locked out of your RollWorks account for your own security.

If you have been temporarily locked from your RollWorks account you can either wait 30 minutes and then enter your correct password, or you can reset your password immediately.

 

Automatic Password Reset

Optionally, If you are a RollWorks Account Administrator, you have the option to enable forced Password Reset for all the users in your RollWorks account. Enabling this feature will automatically require all users to change their passwords every 90, 120, or 180 days.

To enable Password Reset:

  • Login to RollWorks using your current password.
  • Go to 'Settings' > 'User Permissions' 
  • Toggle on 'Password Reset' to 'Automatic password reset enabled'.
  • Select how frequently you require a password reset: 90, 120 or 180 days.

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