What is a Contact Status?
Once you have redeemed contacts by going to 'Find Contacts' and completing an audience search, they will be added to the 'Your Contacts' tab and assigned a status.
Your contacts' status will dynamically change as a contact gets set up to receive their first email in your sequence until they either respond or they reach the end of your email sequence.
When a contact responds to one of your emails, our system analyzes the response and automatically assigns the appropriate contact status. For example:
- If a contact responds and they would like more information, our system will automatically mark this contact as Stopped - Positive Reply.
- If a contact responds it will move into a Stopped status and no further emails will be sent to that particular contact.
- If a contact positively responds to an email all other contacts you are engaging from that same company will move to Stopped - Company Engaged. If you'd like to continue engaging the other contacts at the company, you can adjust this rule from your Rules section in your Sales Automation tab.