Contact Status Defined

Contact status' overview

Once you have redeemed contacts from an audience search, they will be added to Your Contacts tab and assigned a status.

Your contacts' status will dynamically adjust as a contact gets set-up to receive their first email in your sequence until they either respond or they reach the end of your email sequence. 

What happens when a contact responds?

When a contact responds to one of your emails, our system analyzes the response and automatically assigns the appropriate contact status. For example: if a contact responds and they would like more information, our system will automatically mark this contact as Stopped - Positive Reply. Any contact that responds will move into a Stopped state and no further emails will be sent to that particular contact.

Pro-tip: by default, if a contact positively responds to an email all other contacts you are engaging from that same company will move to Stopped - Company Engaged. If you'd like to continue engaging the other contacts at the company, you can adjust this rule from your Rules section in your Sales Automation tab.

Below is a list of all the contact statuses and their definitions.

Definitions

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